We offer two secure payment options on the site –
PayPal – this is the Paypal Express version. You can go straight here by clicking the ‘Buy with PayPal’ button or via the ‘Select Alternative Payment Methods’ button at check-out. You can also use PayPal to pay by credit or debit card if you don't have / don't want an account.
Direct Bank Transfer – as it sounds. You will need to manually transfer funds to our account (details will be e-mailed to you). Once payment has cleared, then we will ship your order to you.
Delivery and Dispatch.
Once your order has been dispatched, you will receive it within a few working days via Royal Mail (longer for International Shipping).
We charge flat rate shipping on all orders, both in the UK and International.
- We will attempt to ship all orders the same day, Monday to Friday. Orders received after 3.00pm will be dispatched the following working day.
- Once your order has been received, we will send you a confirmation email.
- Once your order has been dispatched, we will send you another email confirming.
- Tracking references will need to be requested after receipt of your Confirmation of Dispatch email as these will not usually be included in any automated communications from us.
- If a signature is required for an order to be delivered and no one is available at the delivery address provided, this may be left with a neighbour who can sign for it on your behalf.
- If your order hasn't been dispatched yet and you need to amend your order, you may call us on 01243 300118 or get in touch via our Contact Us page / e-mail.
If something goes wrong and you need to contact us..
If you have placed an order with us and it has not arrived within 10 working days, then please contact us. This is to ensure that Royal Mail have sufficient time to deliver your parcel.
If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.
Orders which are sent via secure mail can either be tracked or tracked and requiring a signature (Royal Mail Tracked & Signed). Deliveries that only require a signature are not always fully track-able and therefore will only show an update if an attempt of delivery has been made, if the parcel is being returned to the sender or if there is a customs issue (exports only). Tracked services requiring a signature are both fully track-able and require a signature upon receipt of the delivery.
Undeliverable addresses or Returns.
We are not responsible for any errors that you make on the delivery address. If an order is placed to an invalid or undeliverable delivery address, a refund cannot be issued unless the order is returned to us.
We will resend the order if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively, we will issue a refund for the products returned to us excluding our delivery charges. This applies to all delivery services used.
The customer is responsible for providing an address available for delivery. Please allow up to 14 working days for undelivered orders to be returned to us. We will resend the order if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively, we will issue a refund for the products returned to us excluding our delivery charges.
We are not responsible for checking if products are restricted or prohibited in any countries outside of the European Union. Please check your local customs laws prior to placing the order. We will resend the order to an alternate address if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively, once the order has been returned to us we will issue a refund for the products returned excluding the delivery charges incurred to send the order. Should the order be destroyed or go missing as a result of a Customs enquiry to the specified delivery country, we will not hold responsibility for any loss and a refund will not be available.