Q: How will my order be shipped? 

A: We only ship our TPD Compliant juices in 10ml bottles at this time. This means that 30mls will be 3x10ml bottles and 50mls will be 5x10ml bottles. This means that we are compliant with the TPD / TRPR regulations. Our bottle shots ship in 60ml Gorilla bottles. See the relevant page for more information. 

Q: Shipping, Returns / Refunds and International Shipping

A: After payment has been received, we will carefully pack and ship out your package as soon as possible. We will ship your package generally between 1-2 days after you order. We DO ship to the EU and the U.S. and offer a tracked service to both locations where available.

Please note that we ship to the address that YOU provide us at checkout. This is generally more accurate and up to date than PayPal AND allows customers to ship to work addresses etc. If you enter the address incorrectly, then you will be liable if the item is not delivered. PLEASE type carefully!

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides consumers with protection and the right to cancel.

You have the right to cancel your purchase within 14 days without giving any reason. The cancellation period will expire after 14 days from the transaction being completed. If you wish to exercise your right to cancel, you must inform us of your decision in a clear statement by e-mail to thegeneral@generalsjuices.co.uk.

If you cancel then we will reimburse all payments received from you, including delivery costs. You shall send the goods back to us at the above address without undue delay and, in any event, no later than 14 days from the day on which you communicate your cancellation from this contract to us. ALL items must be un-opened and unused. You lose your right to cancel if you have opened / used any of the e-liquids that you have purchased. YOU are liable for the costs of returning the item(s) to us.

Please order carefully, as both taste and reviews are very subjective. If you have not tried our juices before, then please try out our sample pack before ordering larger amounts as we cannot take returns or offer refunds on our e-juices.

If you need any help troubleshooting then please refer to other areas of this FAQ section. If this does not help, then please contact us by e-mail at thegeneral@generalsjuices.co.uk

Q: How long will my juices last? 

We advise that our juices are good for up to one year from the 'born on' date, which is marked on all of our bottles. If you use it after this date, then this will be your decision. 

Q: Will any of the Juices crack a tank?

A: Only Sniper has been known to have an adverse effect on some plastic tanks. None of our other listed flavours will crack a tank.

Q: What’s the best way to store my E-Juice?

A: Cool and dark. If storing for more than 2 weeks, refrigeration is a good idea. Please don’t freeze. Shake just before using.

Q: To Steep or not to Steep?

A: Steeping capped and shaking regularly is our recommended way to steep a juice. You can let the juice “breathe” by opening the cap and exchanging the air every few days. Please note that steeping uncapped is not recommended as it can allow the juice to become contaminated, thus affecting the flavour negatively. Steeping will allow oxidation to occur, darkening the juice, and also allows water in the VG to evaporate, thus strengthening the flavour. We steep EVERYTHING before we ship it to you, so you will be good to go straight away. If you decide that you would like to steep them further, then go for it!

Q: What ingredients to we use in our juices?

A: We only use the highest quality ingredients, including Premium Propylene Glycol (PG), Premium Vegetable Glycerine (VG), Premium Flavourings and Premium Nicotine (added as requested). Although some of our juices are naturally sweet, we never use sucralose. We optimize the PG/VG ratio for each flavour, so the ratios for each flavour are unique to the flavour. We use extremely precise measuring techniques to ensure absolute consistency of our products. We add absolutely nothing to our juices other than flavours, carrier, and of course, your preferred nicotine level. Our juices are UK-made and are diacetyl, acetoin and acetyl propionyl free.

Finally, please remember that our products contain nicotine which can be a poisonous and addictive substance. The e-liquids we supply are intended for use by smokers and ex-smokers who are over 18 years of age. Our products are not marketed as smoking cessations nor have they been tested as such. E-liquid should not be used by people who are pregnant, or anyone with a pre-existing medical condition without first consulting your doctor. Children, pets or anyone who should not be consuming nicotine. If you know someone has consumed your nicotine product they should seek immediate medical assistance.

Please read and agree to our Terms and Conditions before making any purchases from our website.